Terms designed for clear shopping.

Acceptance of these Terms

These Terms and Conditions constitute the terms governing your access to and use of the OmnieLite website and services operated by OMNIELITE ECOMMERCE PRIVATE LIMITED.

By accessing the website, creating an account, submitting an order or otherwise using our services, you agree to be bound by these Terms together with our Privacy Policy, Shipping Policy, Return Policy, Refund and Cancellation Policy and any other policy displayed on the website and applicable to your transaction.

If you do not agree with these Terms, you should not place an order or use services requiring acceptance of them.

Eligibility to use the website

You must be legally competent to enter into a binding contract under applicable Indian law in order to enter into a purchase contract with us independently.

Where a customer is not legally competent to contract independently, use of the website and any purchase should be undertaken through a parent, lawful guardian or another legally authorised person as applicable.

By placing an order, you represent that the information provided by you is accurate and that you have authority to use the selected payment method and delivery details.

Permitted use of the website

The website is provided primarily for customers to browse products, obtain product information, create or access an account, purchase goods, track orders and access related customer services.

You must use the website only for lawful purposes and in a manner that does not interfere with its operation, security or use by other customers.

Customer accounts

Certain features may require a customer account. You are responsible for providing accurate registration information and for maintaining the confidentiality of your login credentials.

You should notify us promptly if you reasonably believe that your account has been accessed or used without authorisation.

We may restrict or suspend account access where reasonably necessary to investigate fraud, security risks, misuse or other conduct contrary to these Terms, subject to applicable law.

Products offered on OmnieLite

Our online store primarily offers fashion and apparel products under the following categories:

• Saree
• Kurta Set
• Tshirt
• Cord Sets
• Short Kurtis

Products may be offered in different sizes, colours, materials, patterns or other variants depending on the particular product listing.

Availability of any product or variant shown on the website is subject to stock availability and successful processing of the order.

Product descriptions, images and colours

We seek to display product descriptions, photographs, sizes, colours and other details as accurately as reasonably possible.

The appearance of a colour on a customer's device may vary depending on screen configuration, brightness, display technology, lighting and photography conditions.

Minor differences in colour presentation or visual appearance arising solely from display or photographic conditions should therefore be considered separately from an actual incorrect, damaged or materially different product.

Customers should review the product description, size information, selected variation and other information displayed on the relevant product page before ordering.

Prices, discounts and taxes

Product prices displayed on the website are shown in Indian Rupees unless otherwise stated.

Applicable taxes, discounts, shipping charges or other charges, where relevant, will be displayed or calculated in connection with the applicable transaction.

Promotional prices, sale prices, coupons or offers may be subject to separate conditions, availability, validity periods or eligibility requirements.

If an obvious pricing, technical or catalogue error is identified before fulfilment, we may contact the customer or cancel the affected order where permitted by applicable law. Any amount received for an order validly cancelled by us will be handled through the applicable refund process.

Placing an order

When placing an order, you are responsible for reviewing the selected product, size, colour or other variation, quantity, delivery address, contact information and order amount before submission.

Submission of an order constitutes a request to purchase the selected products subject to these Terms, stock availability, payment confirmation where applicable and our acceptance of the order.

Order acknowledgement and acceptance

An automated order acknowledgement confirms that your order request has been received. It does not necessarily mean that every product in the order has been finally accepted for fulfilment.

An order may be subject to verification of payment, stock, delivery details, suspected misuse, technical errors and other reasonable fulfilment checks.

Where we are unable to fulfil an accepted payment due to stock unavailability or another valid reason, the applicable cancellation and refund process will be initiated.

Payments

The payment methods available at checkout may vary from time to time and may include services operated by banks, UPI providers, payment gateways or other authorised payment service providers.

A payment may be subject to authorisation, verification and processing by the relevant payment provider.

You must not attempt to make payment using a payment instrument or account that you are not authorised to use.

OmnieLite customer support will not ask you to disclose your UPI PIN, card PIN, banking password or OTP for the purpose of processing an ordinary customer support request.

Order cancellation

Customer-requested cancellation is subject to the stage of order processing and the conditions stated in our Refund and Cancellation Policy.

Once an order has reached a stage where cancellation is no longer operationally possible, the customer may need to follow the applicable return process after delivery, where the product is eligible.

We may cancel an order where reasonably necessary because of stock unavailability, payment failure, incorrect pricing, technical errors, suspected fraud, invalid delivery information or another legitimate reason permitted under applicable law.

Shipping and delivery

Orders are shipped in accordance with our Shipping Policy. Estimated dispatch or delivery periods shown on the website are estimates unless expressly stated otherwise.

Delivery may be affected by courier operations, customer availability, incorrect addresses, weather, public restrictions, regional serviceability and circumstances beyond reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact number.

Additional delivery attempts, address corrections or reshipment may be subject to applicable operational conditions and charges where legally permissible.

Returns, replacements and refunds

Returns, replacements and refunds are governed by the Return Policy and Refund and Cancellation Policy displayed on the website, subject always to mandatory consumer rights available under applicable law.

Eligibility may depend on matters such as the nature of the issue, applicable return period, condition of the product and whether the item returned corresponds with the product supplied.

Products should ordinarily be returned with relevant accessories, tags, packaging or other supplied items where applicable and reasonably required by the return policy.

Inspection after delivery

Customers are encouraged to inspect the package and product within a reasonable period after delivery and to report an eligible issue through the applicable support or return process.

Where a claim concerns an incorrect, damaged, defective or missing product, we may request reasonable information or evidence necessary to investigate the claim.

Such verification is intended to identify the relevant transaction and does not limit mandatory rights available to the customer under applicable law.

Prohibited activities

You must not misuse the website or use it for unlawful, fraudulent or abusive purposes.

• Attempting unauthorised access to the website or another user's account.
• Using false identity, address or payment information for fraudulent purposes.
• Interfering with website security or operation.
• Uploading malware, malicious code or harmful material.
• Using automated systems to overload or disrupt the website.
• Making knowingly false claims or abusing return or refund processes.
• Using website content in violation of applicable intellectual-property rights.
• Using the website for activity prohibited by applicable law.

Intellectual property

The website may contain trademarks, branding, logos, graphics, text, layouts, photographs, product content, software and other material owned by or licensed to OMNIELITE ECOMMERCE PRIVATE LIMITED or another lawful rights holder.

Access to the website does not transfer ownership of any intellectual-property rights to the customer.

Unless permitted by applicable law or authorised by the relevant rights holder, website content may not be copied, commercially reproduced, republished or exploited in a manner that infringes applicable rights.

Ratings, reviews and customer content

Where the website permits reviews or other customer content, users must submit content honestly and lawfully.

Reviews must not contain unlawful, threatening, defamatory, discriminatory, obscene, fraudulent or misleading material, personal information belonging to another person without authority, or content that infringes third-party rights.

We may moderate or remove content where reasonably necessary for legal compliance, platform integrity or enforcement of these Terms.

Third-party services

The website may rely on or link to services operated by independent third parties, including payment gateways, banks, courier providers, map services, communication providers and other technology services.

Independent third-party services may be subject to their own terms, privacy practices and operational policies.

We are not responsible for independent third-party content or conduct to the extent such responsibility cannot reasonably or legally be attributed to us.

Limitation of liability

To the extent permitted by applicable law, OMNIELITE ECOMMERCE PRIVATE LIMITED will not be liable for losses arising solely from matters outside its reasonable control or from misuse of the website contrary to these Terms.

Nothing in these Terms excludes or restricts liability where exclusion or restriction is prohibited by applicable law, including mandatory consumer remedies.

Nothing in this section should be interpreted as excluding liability for fraud, wilful misconduct or another matter for which liability cannot legally be excluded.

Customer responsibility and indemnity

To the extent permitted by applicable law, a user may be responsible for losses arising from the user's unlawful misuse of the website, infringement of third-party rights or deliberate violation of these Terms.

This provision is not intended to impose liability on a consumer for exercising a lawful statutory right or pursuing a genuine consumer complaint.

Events beyond reasonable control

Performance of an order or service may be affected by circumstances outside reasonable control, including natural events, severe weather, transport interruption, government restrictions, public emergencies, strikes, infrastructure failures or widespread network or payment system disruption.

Where such circumstances materially affect fulfilment, we may take reasonable steps to delay, modify or cancel the affected performance, subject to applicable consumer and refund obligations.

Privacy and personal information

Personal information collected through the website is handled in accordance with our Privacy Policy and applicable data-protection requirements.

Please review the Privacy Policy for information about categories of data processed, purposes, sharing, retention, security, user rights and privacy-related contact information.

Consumer rights

These Terms are intended to operate consistently with applicable Indian consumer-protection law.

Nothing in these Terms, or in another policy on the website, is intended to waive, restrict or eliminate a consumer right or remedy that cannot legally be waived, restricted or eliminated.

If a provision of these Terms conflicts with a mandatory legal requirement applicable to a particular transaction, the mandatory legal requirement will prevail to the extent of that conflict.

Governing law and dispute resolution

These Terms and transactions made through OmnieLite are governed by the laws of India.

The parties may first attempt to resolve an ordinary dispute through the customer support or grievance mechanism provided by OMNIELITE ECOMMERCE PRIVATE LIMITED.

Subject to mandatory rights relating to consumer forums, statutory authorities and other forums that cannot legally be excluded, courts having lawful jurisdiction in connection with the registered office of OMNIELITE ECOMMERCE PRIVATE LIMITED may exercise jurisdiction as permitted by applicable law.

Changes to these Terms

We may update these Terms where reasonably necessary to reflect changes to the website, business processes, services or applicable legal requirements.

The latest version will be displayed on this page with an updated revision date.

Changes will apply prospectively as appropriate and will not be used to remove rights already accrued under an existing transaction where doing so would be contrary to applicable law.

Contact and grievance assistance

Questions, complaints or concerns regarding an order, product, payment, return, refund or these Terms may be raised using the official contact information displayed below.

When contacting us about an existing purchase, please include the relevant order information so that the transaction can be identified.

Grievances will be handled in accordance with our applicable legal obligations and internal customer support process.