Clear answers when plans change.
This Refund and Cancellation Policy explains how cancellation requests, cancelled orders, approved returns, failed payments and eligible refunds are handled for purchases made through OmnieLite, operated by OMNIELITE ECOMMERCE PRIVATE LIMITED.
From cancellation request to final refund.
This policy applies to eligible purchases of Sarees, Kurta Sets, Tshirts, Cord Sets and Short Kurtis placed through OmnieLite.
Scope of this policy
This Refund and Cancellation Policy applies to orders placed directly through the OmnieLite website operated by OMNIELITE ECOMMERCE PRIVATE LIMITED.
It covers customer-requested cancellations, cancellations initiated by us, eligible refunds following returns, payment failures, duplicate transactions and other circumstances in which money paid for an order may need to be returned.
This policy should be read together with our Terms and Conditions, Return Policy and Shipping Policy.
Requesting order cancellation
If you wish to cancel an order, contact OmnieLite customer support as soon as possible after placing the order.
Please provide the relevant order number and sufficient information to identify the purchase.
A cancellation request does not automatically mean that the order has been cancelled. Cancellation remains subject to the current stage of order processing and whether shipment can reasonably be stopped.
Cancellation before dispatch
Where an order has not yet been dispatched and cancellation remains operationally possible, an eligible cancellation request may be accepted.
If payment has already been successfully collected for an order that is cancelled before dispatch, an applicable refund will be initiated after cancellation is confirmed.
Contact us promptly if an order was placed by mistake or you no longer require it. Once the shipment enters the courier network, cancellation may no longer be operationally possible.
Cancellation after dispatch
Once an order has been dispatched or handed over to a courier or logistics partner, we may be unable to cancel it before delivery.
Where cancellation can no longer be completed, an eligible customer may need to receive the shipment and follow the applicable Return Policy after delivery.
Refusing delivery without following the applicable process may result in the shipment being returned to origin. The applicable refund or further handling will depend on the circumstances and applicable law.
Cancellation by OmnieLite
In limited circumstances, we may be required to cancel an order before fulfilment.
Possible reasons may include:
- Product or selected variation becoming unavailable.
- Payment failure or inability to verify payment.
- Material catalogue or pricing error.
- Incorrect or insufficient delivery information.
- Delivery destination becoming unserviceable.
- Reasonable suspicion of fraud or unauthorised activity.
- Technical or operational circumstances preventing fulfilment.
- Another lawful reason that makes fulfilment impossible or inappropriate.
Where we cancel a successfully paid order and the customer is entitled to repayment, the applicable refund will be initiated.
Failed or incomplete payments
In some circumstances, a payment attempt may fail even though the customer's bank, UPI application or payment interface initially displays a debit or pending transaction.
Where payment is not successfully received or confirmed against the order, the transaction may remain failed, pending or incomplete.
A reversal of an unsuccessful transaction may be processed automatically by the bank, payment gateway or payment service provider according to its applicable settlement process.
If the amount remains debited after the payment provider's normal reconciliation period, contact us with the order and transaction details so that the payment status can be reviewed.
Duplicate or excess payment
If the same order is accidentally paid more than once or an excess amount is successfully received, contact customer support with the applicable transaction details.
Once the duplicate or excess payment has been verified, the eligible excess amount may be refunded through an appropriate payment route.
When a refund may be eligible
Subject to applicable policies and law, a refund may be considered in circumstances including:
- A prepaid order is validly cancelled before dispatch.
- We cancel an order after successfully receiving payment.
- An eligible return is received and approved.
- The customer receives a verified wrong product.
- A verified damaged or defective product qualifies for refund.
- A replacement is appropriate but unavailable and refund is the applicable resolution.
- A duplicate or excess payment is verified.
- A statutory consumer remedy requires a refund.
Refunds after an approved return
Returns are governed by our separate Return Policy.
Where a product is returned and a refund is the applicable resolution, the product may first undergo the relevant return verification or quality check.
Once the return is accepted and the refund is approved, the refund process may be initiated.
A courier collecting a returned product does not by itself mean that the item has completed final return verification.
Wrong, damaged or defective products
If a verified wrong, damaged or defective product is delivered, the available resolution may include replacement, return and refund or another appropriate remedy depending on the circumstances.
Reasonable evidence such as photographs, order details or product information may be requested to investigate the issue.
Nothing in this verification process is intended to remove a mandatory consumer remedy available under applicable law.
Refund amount
The amount refunded depends on the particular order, payment received, products involved, reason for refund and any applicable lawful adjustment.
For a valid full cancellation initiated before fulfilment, the eligible amount actually received for the cancelled order will ordinarily be considered for refund.
For a partial return or partial cancellation, only the amount attributable to the eligible affected item or portion of the order may be refunded.
Any adjustment to shipping charges, promotional discounts or other order-level benefits will be handled according to the circumstances of the transaction and applicable law.
Refund method
Where reasonably possible, refunds for prepaid orders will normally be initiated through the applicable original payment route or another lawful and appropriate method.
The payment service used to receive the original transaction may influence how the refund is processed.
We may request reasonable payment or account information where an alternate refund method is necessary, particularly for transactions where automatic reversal to the original method is unavailable.
Prepaid orders
If an eligible prepaid order is cancelled or qualifies for refund after an approved return, the applicable refund will ordinarily be processed in connection with the payment method used for that transaction.
Depending on the payment provider, refunds involving UPI, card, bank or other electronic payment methods may require additional settlement time after initiation.
Cash on Delivery orders
Where Cash on Delivery is available and a refund becomes due after payment has been collected, an electronic refund method may be required because cash refund through the delivery agent may not be available.
The customer may therefore be requested to provide appropriate bank, UPI or other payment information necessary to process the eligible refund.
Customers should provide refund information only through the official process communicated by OmnieLite.
Refund processing
Refund processing begins after the refund becomes eligible and any required cancellation, return or transaction verification has been completed.
Once initiated by us, the refund may pass through payment gateways, acquiring banks, issuing banks, UPI systems or other financial service providers before it appears in the customer's account.
“Refund initiated” means the eligible refund has been sent into the applicable payment process. The date on which the amount becomes visible in your bank or payment account may be later.
Bank and payment-provider processing time
After a refund has been initiated, the time required for the amount to appear in the customer's account may depend on the bank, card network, UPI service, payment gateway or other financial institution involved.
Such settlement or posting periods are not entirely within the direct control of OmnieLite.
If an initiated refund does not appear after a reasonable financial-processing period, contact us with the relevant order information so that available refund references can be reviewed.
Amounts that may not be refundable
Subject to mandatory consumer rights and the circumstances of the transaction, certain amounts may not qualify for refund where they relate to a service already validly provided or a cost properly incurred.
This may include, where applicable and legally permitted:
- Non-refundable shipping or handling charges clearly disclosed before purchase.
- Costs arising solely because of an incorrect address supplied by the customer.
- Costs associated with an ineligible return or customer-caused damage.
- Promotional benefits that no longer remain applicable after a partial return.
This section will not be applied to deny any refund, compensation or other remedy that a consumer is legally entitled to receive under applicable law.
Partial order refunds
Where an order contains multiple products and only one or some products are cancelled or returned, an eligible refund may be calculated only for the affected products.
If an order-level discount, coupon, shipping benefit or promotional condition depended on the original order value, the refund calculation may reasonably account for the resulting change where legally permitted and where the applicable condition was disclosed.
Fraudulent or abusive refund requests
Refund and cancellation systems must not be used for fraudulent claims, false payment disputes, substitution of products, repeated intentional misuse or other unlawful activity.
We may investigate suspicious requests and may restrict transactions or account activity where reasonably necessary to prevent fraud or protect customers, subject to applicable law.
Genuine complaints, lawful charge disputes and exercise of consumer rights will not be treated as abuse merely because a customer seeks a legitimate remedy.
Consumer rights
This Refund and Cancellation Policy is intended to operate consistently with applicable Indian consumer-protection requirements.
Nothing in this policy is intended to waive, restrict or eliminate a statutory right or remedy that cannot lawfully be excluded.
Where applicable mandatory law provides a remedy different from or greater than a limitation described in this policy, the mandatory legal requirement will prevail to the extent of the inconsistency.
Refund and cancellation assistance
For cancellation requests, refund status, failed transactions, duplicate payments or questions concerning an approved return, contact OmnieLite through the official support details displayed on this page.
Keep your order number and transaction information available when contacting us so the relevant purchase can be identified.
From request to money returned.
Depending on the reason for the refund, an order may pass through cancellation or return verification before an eligible refund is initiated.
Request
Raise the applicable cancellation, return or payment issue with the relevant order details.
Verification
The order, payment or returned product is reviewed where verification is reasonably required.
Refund Initiated
Once eligibility is confirmed, the applicable refund is sent through the appropriate payment process.
Amount Credited
The financial institution or payment provider completes posting of the refund to the applicable customer account.
Not every refund starts the same way.
The applicable process depends on whether the order was cancelled, returned or affected by a payment issue.
Cancelled Order
Where an eligible prepaid order is successfully cancelled, the applicable amount may be refunded without requiring a product return because shipment has not been completed.
Approved Return
Where an eligible delivered product is returned and approved, the refund may be initiated after the applicable return verification process.
Payment Issue
Failed, duplicate or excess payments may require transaction reconciliation before the applicable reversal or refund can be confirmed.
One refund framework across our core collections.
Saree
Refund eligibility following delivery depends on the applicable Return Policy and the condition of the returned Saree and supplied components.
Kurta Set
Where an eligible Kurta Set return is approved, all required set components should ordinarily have been returned together.
Tshirt
Eligible Tshirt refunds are subject to the applicable return conditions concerning use, washing, alteration and product condition.
Cord Sets
Eligible returns of coordinated sets should ordinarily contain all pieces belonging to the original product set before refund approval.
Short Kurtis
Refunds for eligible Short Kurti returns are processed after the relevant return and verification requirements have been satisfied.
A few details that prevent refund confusion.
Refunds involve both our order system and external financial systems. These stages do not always update at exactly the same time.
Cancellation Is Not Automatic
Sending a cancellation request does not mean that an already-processing order has immediately stopped. Confirmation is required.
Returned Does Not Mean Refunded Yet
A returned product may require applicable verification before the refund becomes eligible for initiation.
Initiated Is Different From Credited
Once we initiate an eligible refund, the customer's financial institution may still require processing time before displaying the credit.
Keep Transaction Details
Order numbers and transaction references can help identify and investigate payment or refund issues more efficiently.
Need help with a cancellation or refund?
Contact OmnieLite using the official details below and keep your order number and applicable transaction information available.
Changes happen. The resolution should still be clear.
For cancellation requests, payment issues or an eligible refund, contact OmnieLite through info@omnielite.in or +91 8342901862 with the relevant order information.