When something isn't quite right.

Scope of this Return Policy

This policy applies to eligible physical fashion products purchased directly through the OmnieLite website.

It explains when a product may be returned, the condition expected from the returned product, how a request may be reviewed and what happens after the returned item is received.

This policy should be read together with our Terms and Conditions, Shipping Policy and Refund and Cancellation Policy.

Return request period

An eligible return request should ordinarily be raised within 7 days from the date of delivery.

The delivery date recorded against the applicable order or shipment may be used for calculating this period.

Return requests made after the applicable return period may not be accepted unless required under applicable law or otherwise approved because of exceptional circumstances.

When a return may be eligible

Subject to the conditions in this policy, a return request may be considered where:

• The wrong product was delivered.
• The wrong size or variation was supplied compared with the confirmed order.
• The product arrived materially damaged.
• The product has a manufacturing defect identified after delivery.
• An eligible fashion item does not fit and remains in returnable condition.
• The product is materially different from the product confirmed in the order.
• Another return reason is expressly accepted under the applicable product or website policy.

Condition of returned products

Unless the return itself concerns a defect or damage that prevents this, an eligible product should ordinarily be returned in substantially the same condition in which it was delivered.

The product should generally:

• Be unused and unworn other than reasonable fit checking.
• Not have been washed, altered or customised.
• Not have stains, perfume, deodorant, makeup or other signs of extended use.
• Include original tags where they were supplied.
• Include product components and accessories originally supplied with the item.
• Be returned with packaging where reasonably available.

Wrong product or variation delivered

If the product received is different from the product, size, colour or variation shown in your confirmed order, contact customer support with the relevant order details.

We may request photographs or other reasonable information necessary to verify the difference between the order and the product received.

Where the claim is verified and eligible, the available resolution may include replacement, return or refund in accordance with the circumstances and applicable policy.

Damaged or defective products

If a product arrives damaged or appears to contain a manufacturing defect, notify OmnieLite promptly.

Depending on the nature of the issue, we may request:

• Clear photographs of the product.
• Photographs of the affected area.
• Images of packaging where relevant.
• The order number.
• Any other reasonable information necessary to identify the issue.

Verification requirements are intended to help us investigate the claim and do not remove any mandatory consumer right available under applicable law.

Size and fit-related returns

Fashion products may be offered in different sizes, silhouettes and fits. Customers should review the available size and product information before ordering.

An eligible size or fit-related return may be accepted within the applicable return period where the product remains unused, unworn, unwashed and otherwise satisfies the return conditions.

Availability of another size for replacement cannot be guaranteed and depends on stock at the time the request is processed.

Colour and visual differences

Product colours may appear slightly different on different devices because of screen brightness, display technology, photography, lighting and colour settings.

A minor display-related colour difference alone may not necessarily indicate that the wrong product has been supplied.

However, where the actual colour or product delivered is materially different from the confirmed product variation, the customer may contact us for review.

Products that may not qualify for return

Subject always to mandatory consumer rights, a return may be declined where:

• The applicable return period has expired.
• The product has been materially used, worn or washed.
• The product has been altered, stitched or customised after delivery.
• The product has been damaged after delivery by the customer.
• Tags have been removed where their presence is reasonably necessary to verify the unused condition.
• Product components supplied as part of a set are missing.
• The item returned does not correspond with the item originally supplied.
• The product contains signs of misuse or improper handling unrelated to the original condition.

How to request a return

To request a return, contact OmnieLite using the official support details displayed on the website.

Please provide:

• Your order number.
• The product for which return is requested.
• The reason for the return.
• Relevant photographs where the issue concerns damage, defect or incorrect delivery.
• Your registered contact information where necessary to identify the order.

A return should not be sent to any address until the applicable return procedure or instructions have been provided or confirmed.

Evidence and verification

We may request reasonable evidence to understand and verify a return claim, particularly for damage, defects, missing components or incorrect products.

The type of evidence requested will depend on the nature of the issue and should be limited to information reasonably necessary to review the claim.

Return pickup

Where reverse pickup is available for the customer's location and the applicable return, a courier or logistics partner may be assigned to collect the product.

Pickup availability depends on serviceability and courier coverage. The customer should ensure that the product is packed appropriately and available at the agreed pickup location.

A pickup attempt does not by itself mean that the return has passed the final quality or eligibility review.

Self-shipping where pickup is unavailable

If reverse pickup is unavailable, we may provide appropriate instructions for returning the eligible product through another shipping method.

Customers should not independently send a return to the registered office or another address without first receiving applicable return instructions.

Return inspection and quality check

After a returned product is received, it may be inspected to confirm that the item corresponds with the original order and satisfies the applicable return conditions.

The inspection may consider:

• Product identity and variation.
• Condition of the garment.
• Tags and supplied components.
• Signs of use, washing, alteration or damage.
• The issue reported in the original return request.

Replacement

Where replacement is an available resolution, it will be subject to stock availability and verification of the return.

If the required replacement size, colour or product is not available, another appropriate remedy, including a refund where applicable, may be offered.

Refund after an approved return

Refund handling for an approved return is governed by our Refund and Cancellation Policy.

A refund may generally be initiated after the applicable return has been received and verified, except where a different process is required by applicable law or the circumstances of the case.

Processing time after initiation may depend on the payment method, bank, UPI provider or payment service used for the original transaction.

Returns that do not pass verification

A return may be rejected where the returned product materially fails to satisfy the applicable return conditions and no statutory consumer remedy requires acceptance.

Examples may include a materially used product, customer- caused damage, an unrelated item, missing set components or unauthorised alteration.

Where appropriate, the customer may be informed about the reason for rejection and the next available step.

Orders containing multiple products

Where an order contains multiple products, return eligibility is ordinarily considered for each relevant item separately.

Returning one eligible product does not automatically require return of other products from the same order unless they form part of a single inseparable product set or the applicable product conditions require the complete set to be returned.

Consumer rights

This Return Policy is intended to operate consistently with applicable Indian consumer-protection requirements.

Nothing in this policy is intended to exclude, waive or restrict a consumer right or remedy that cannot lawfully be excluded.

Where mandatory law provides a customer with a remedy inconsistent with a limitation stated in this policy, the mandatory legal requirement will prevail to the extent of that inconsistency.

Return support

For assistance concerning an eligible return, incorrect product, damaged item, size issue or return status, contact OmnieLite using the official contact details shown on this page.

Keep your order number and relevant product information available when contacting support.